SchoolOS Support

SchoolOS is the staff app for schools that use the SchoolOS timetabling, relief and leave service. Teachers, Key Personnel, relief coordinators and administrators use it to see their day, relief duties and instructions, and to request and decide leave. Accounts are issued by the school; the app has no self-registration.

Most questions are answered fastest by your school's SchoolOS administrator: your account, password, role, timetable and leave records are managed by your school.

For problems with the app itself, or if your school cannot help, e-mail hello@forwardaxis.sg with the subject "SchoolOS support". We reply on Singapore business days.

Please do not send passwords, medical details or other sensitive information by e-mail (our e-mail is handled by Zoho and may be processed outside Singapore). Tell us your school's code, your phone model and system version, the app version (shown in your phone's app settings) and what you see on the screen.

Getting started

Install SchoolOS from Google Play or the App Store (Android 7.0 or later; iPhone with iOS 15 or later).
Open the app and enter your school code, given to you by your school (for example ref). The app connects only to that school's SchoolOS address.
Sign in with the e-mail address and password your school gave you. At the first sign-in you will be asked to choose a new password (at least 8 characters, with at least one letter and one digit).

Common questions

"That school code is not valid" or the school does not load

Check the code with your school (lower-case letters, digits or hyphens). Check your internet connection. If the app opened the wrong school, sign out, then remove and reinstall the app and enter the correct code.

I cannot sign in

After 6 wrong passwords in a row the account is locked for 15 minutes; wait and try again. If you have forgotten your password, ask your school's SchoolOS administrator to reset it. Passwords must be changed at least every 90 days. Your school may suspend accounts that have not been used for 90 days; your administrator can re-enable yours.

I was signed out

For security, sessions end after a period of inactivity, when you change your password and when your administrator disables your account or resets your password. Sign in again.

I do not get notifications

Allow notifications for SchoolOS in your phone's settings. Notifications contain only a short generic text such as "New relief assignment"; open the app to see details. The notification list inside the app always shows everything addressed to you.

An attachment does not open

Your phone needs an app that can show the file type (for example PDF, Word, PowerPoint, Excel or images).

Something in my timetable, relief duty or leave record is wrong

Ask your school's SchoolOS administrator or relief coordinator; they manage these records.

Privacy and account deletion

Contact

ForwardAxis Technologies Pte. Ltd., 456 Segar Road, #07-119, Segar Meadows, Singapore 670456, Singapore. UEN 202645105N.
E-mail: hello@forwardaxis.sg