Delete your SchoolOS account
This page explains how a user of the SchoolOS app (listed as "SchoolOS" on Google Play and "ForwardAxis SchoolOS" on the App Store; developer ForwardAxis Technologies Pte. Ltd.) can have their account and personal data deleted.
Your account belongs to your school. SchoolOS accounts are created by the school's SchoolOS administrator, not in the app, and the school decides what data is kept. You can ask for deletion in either of two ways; both are free.
Option 1: ask your school's SchoolOS administrator (fastest)
Ask your school's SchoolOS administrator to remove your account. The administrator first disables the account, which signs you out everywhere at once, and then removes it. Removal takes effect immediately.
Option 2: ask ForwardAxis directly
E-mail hello@forwardaxis.sg with the subject "SchoolOS account deletion request" and tell us:
- your school's name or school code (for example
ref); - the e-mail address you use to sign in to SchoolOS;
- whether you want the whole account deleted or only some data.
Do not send your password or other sensitive details. Send the e-mail from the address you use for SchoolOS if you can; otherwise we may need to confirm your identity with your school. Our e-mail is handled by Zoho and may be processed outside Singapore.
What happens next: we aim to acknowledge your request within 3 Singapore business days. We pass it to your school, which decides on its records, and help the school carry it out. We confirm to you by e-mail when your account has been removed. If the school needs to keep some records, we tell you which and why.
What is deleted
| Data | What happens | When |
|---|---|---|
| Your account (name, e-mail, role, password hash, staff code link) | deleted | immediately when the account is removed |
| Your sign-in sessions | ended, then deleted | ended when the account is disabled; deleted on removal |
| Notification registrations of your devices | withdrawn, then deleted | withdrawn when the account is disabled; deleted on removal |
| Your in-app notifications | deleted | on removal |
| Copies of the above in automatic database backups | expire | normally within about 8 days (backups and recovery logs are kept for 7 days); see "What may be kept" for backups taken before software updates |
| Data on your phone | your session is removed when you sign out (which also withdraws the phone's notification registration); the app's data is removed when you uninstall it, except that on iPhone the registration secret in the iOS Keychain may remain. Sign out before uninstalling. | at once |
What may be kept, and for how long
- School records you took part in, such as your timetable entries, leave records, relief duties and responses, relief instructions, handover messages and attachments, are records of the school. They are not deleted with your account and have no fixed time limit: they are kept while the school uses SchoolOS unless the school decides to delete them. If a file is deleted, earlier versions of it are gone within about 15 days.
- Security and audit records (your e-mail address, IP address, times and the actions taken, including the removal of your account) are not deleted automatically. They are kept for as long as your school uses SchoolOS, so that the school has an accountable record of sign-ins and changes.
- Service logs (IP address, time, address requested) are kept for 400 days and then deleted automatically.
- Backups taken before software updates are normally deleted after 3 days. This is not yet automatic, so such a copy can occasionally be kept longer until we delete it.
- Google's own systems: after we delete data, Google completes its deletion from its own systems under its deletion process; Google states this can take up to about 6 months.
- When a school stops using SchoolOS, we return its data to the school on request and delete it from the live service; the copies above then expire as described. The school's contract may set further terms.
Accounts that are no longer used
SchoolOS has a check that suspends accounts not used for 90 days and removes accounts suspended for 6 months. It is not yet run automatically for every school, so do not rely on it: ask for deletion as described above.
Questions
See the SchoolOS Privacy Policy or e-mail
hello@forwardaxis.sg.
ForwardAxis Technologies Pte. Ltd., UEN 202645105N, 456 Segar Road, #07-119, Segar Meadows, Singapore 670456, Singapore.